How Bugs Erode Trust in Everyday Apps—Lessons from Mobile Testing
Introduction: The Hidden Threat of Bugs in Trusted Everyday Apps a. Software reliability is the silent cornerstone of user confidence—when apps perform consistently, users trust them implicitly. But even minor bugs—crash-free yet misbehaving—undermine this trust. Users rarely blame instability directly, yet inconsistent behavior triggers cognitive friction, making them question security, especially with personal or financial …
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